Vietnam Airlines won APEX global four-star airline certification
Recently, Vietnam Airlines announced that it is honored to receive the certificate of the global four-star airline issued by APEX (International Air Passenger Experience Association). This is the first professional assessment project in the aviation industry, based on the feedback of qualified passengers as the only assessment standard.
APEX is an official airline assessment organization established in cooperation with APEX partner Concur's TripIt based on feedback from airline passengers. TripIt is the world's leading travel and expense management solution organization. From July 1, 2017 to June 30, 2018, passengers who took nearly 500 international airlines participated in the evaluation of more than one million flights, and only 23 airlines were certified as honorary four-star airlines , This is in addition to several leading airlines: KLM Royal Dutch Airlines, Air France, British Airways, United Airlines.
The overall ride experience assessed by passengers, from one-star airlines to five-star airlines, can have the opportunity to anonymously assess seat comfort, cabin services, catering, entertainment facilities, and other items.
The highlights of the Vietnam Airlines flight experience can be demonstrated through various services. Passengers enjoy the innovative and luxurious upgrades on the wide-body airliner Boeing B787-9 Dreamliner and Airbus A350-900XWB, such as the new business class full-flat seats. Other upgrade services also include the latest expansion and upgrade of the inflight entertainment system. Passengers can enjoy more than one hundred of the latest global films in different languages, 200 TV channels and a massive music collection for selection and enjoyment.
Vietnam Airlines continues to strive for excellence and continues to improve the quality of on-board service and catering. Vietnam Airlines has joined forces with the famous Vietnamese Australian chef Luke Nguyen to reinvent the business class special catering menu, which reflects the essence of Vietnamese culture and cuisine. The dishes will also provide specialty cocktails.
In terms of the enhancement of in-flight supplies, Vietnam Airlines has provided new nightgowns, blankets, and beddings for long-distance business class passengers flying to the United Kingdom, France, Germany, Australia and Russia, as well as on-board duty-free shopping services.
“Vietnam Airlines has improved their services and won the honor of APEX four-star airlines in 2019, and has been recognized by tens of thousands of airline passengers who have been eligible to vote. APEX CEO Dr. Joe Leader said: I took Vietnam Airlines to Hanoi last year. As one of the thousands of voting passengers, Vietnam Airlines has greatly improved its service than flying Ho Chi Minh years ago. Vietnam Airlines should be proud of the significant improvement in passenger experience.
Vietnam Airlines has received the four-star airline honors awarded by Skytrax for three consecutive years and the global four-star airline certification honors issued by APEX. Both Skytrax and APEX are the world's leading airlines and airport professional assessment and certification agencies.
About Vietnam Airlines
Vietnam Airlines is the national airline of Vietnam and the main air carrier in the Mekong sub-region. It operates 90 routes, covering 21 domestic destinations and 29 international destinations, with an average of 400 flights per day.
Vietnam Airlines is a member of SkyTeam. SkyTeam is a global airline alliance organization composed of 20 members. There are 16,609 daily flights worldwide, reaching 1,074 destinations in 177 countries around the world. Vietnam Airlines, a member of the SkyTeam alliance, reaffirmed its important position as the alliance's strategic partner in Southeast Asia on the global aviation map. In 2015, Vietnam Airlines became the first airline in the world to successfully operate the next-generation Boeing 787-9 Dreamliner and Airbus A350-9XWB simultaneously.
Vietnam Airlines has led the Vietnam aviation market with a double-digit growth rate during its two decades of development. The Vietnam Airlines market has become one of the fastest growing domestic aviation markets in the world. Vietnam Airlines is positioned as a modern international brand, integrating traditional Vietnamese culture and international brand recognition. Vietnam Airlines is striving to become the most important airline in Asia.
About APEX
The International Air Passenger Experience Association (APEX) is the only member of a non-profit trade organization. It is composed of the world’s leading airlines, industry suppliers, mainstream media groups and relevant aviation industry leaders. It is committed to improving the passenger experience and advancing industry progress. development of.
APEX provides members of the association with a lot of opportunities to let air passengers experience the excellent performance of airlines, help them develop relationships with customers and employees from all over the world, and keep updated on industry trends, information, trends and developments.